Terms & Conditions

These Terms & Conditions govern your use of the Factory Pro Service website and your submission of requests for appliance repair services. By using this website, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use the website.

Website Use

The Factory Pro Service website is provided for general information and to allow visitors to learn about our appliance repair services, contact us, and submit service requests.

You agree to use the website only for lawful purposes and not to interfere with its operation, security, or availability.

Service Requests and Scheduling

Submitting a service request through the website does not automatically create or confirm an appointment. Requested dates and times are preferences only until Factory Pro Service confirms scheduling.

Factory Pro Service may contact you by phone, email, or other contact information you provide to clarify service details and coordinate scheduling.

Information You Provide

You are responsible for providing accurate contact, appliance, location, and service information when submitting a request.

Information such as appliance type, brand, model number, error code, photographs, or a description of the problem may help us understand the service request, but information submitted online does not replace an on-site diagnosis.

Appliance Diagnosis and Repair

Information provided through the website, by phone, or before a technician visit is preliminary. The cause of an appliance problem, repair requirements, parts requirements, and other service details may only be determined after appropriate inspection or diagnosis.

Website content should not be interpreted as a guarantee that a particular appliance can be repaired or that a specific part or service will be available.

Pricing and Estimates

Any pricing, estimate, or service information provided before inspection may be subject to change based on the actual condition of the appliance, diagnosis, required labor, parts, accessibility, and other relevant factors.

Service Availability

Factory Pro Service provides appliance repair services in its current service area. Availability may vary by location, appliance type, brand, technician schedule, parts availability, and other operational factors.

Website references to service areas or scheduling availability do not guarantee that service will be available at every location or at every requested time.

Third-Party Products and Services

Factory Pro Service may work with appliances, parts, manufacturers, software, payment providers, analytics services, or other third-party products and services. References to third-party brands or trademarks are for identification purposes and do not necessarily imply sponsorship, endorsement, or affiliation.

Website Content

We make reasonable efforts to keep website information accurate and current. However, website content may be changed, updated, or removed without notice.

Descriptions of services, brands, service areas, scheduling, or other information on the website are provided for general informational purposes and may not reflect every individual service situation.

Intellectual Property

Unless otherwise stated, the text, design, graphics, branding, and original website content used on the Factory Pro Service website are owned by or licensed for use by Factory Pro Service and may not be copied, reproduced, or distributed without appropriate permission.

Third-party trademarks and brand names remain the property of their respective owners.

Third-Party Links

The website may contain links to third-party websites or services. Factory Pro Service is not responsible for the availability, content, terms, privacy practices, or operation of third-party websites.

Limitation of Website Liability

To the extent permitted by applicable law, Factory Pro Service is not responsible for losses or damages arising solely from reliance on general website information, temporary website unavailability, technical errors, or third-party website content.

Nothing in these Terms & Conditions is intended to exclude or limit rights or obligations that cannot legally be excluded or limited.

Privacy

Use of personal information submitted through the website is addressed in the Factory Pro Service Privacy Policy.

Changes to These Terms

Factory Pro Service may update these Terms & Conditions from time to time. Updated terms will be posted on this page with a revised “Last updated” date.

Contact Us

Factory Pro Service
Phone: (818) 943-1979
Service Area: Orange County, California