Privacy Policy

Factory Pro Service respects your privacy. This Privacy Policy explains how information may be collected, used, and protected when you visit our website, submit a service request, or contact us regarding appliance repair services.

Information We Collect

We may collect information that you voluntarily provide when you contact us or request service, including your name, phone number, email address, ZIP code, service address, appliance information, preferred service date or time, photos you choose to upload, and details about the appliance problem.

We may also collect limited technical information automatically when you use the website, such as browser type, device information, IP address, pages visited, referral source, and website interaction data through analytics or similar technologies.

How We Use Your Information

We may use the information we collect to respond to service requests, communicate with you about appliance repair services, schedule or coordinate service, provide customer support, improve our website and services, understand website usage, measure advertising performance, and maintain the security and functionality of the website.

Calls, Forms, and Communications

When you call Factory Pro Service or submit a form through the website, the information you provide may be used to respond to your inquiry and coordinate requested services.

Submitting a service request through the website does not automatically confirm an appointment. Factory Pro Service may contact you to confirm service details and scheduling.

Cookies and Analytics

The website may use cookies and similar technologies to support website functionality, understand how visitors use the site, and measure the effectiveness of marketing and advertising.

These technologies may be provided by third-party services such as website analytics or advertising platforms. Visitors may be able to control certain cookies through their browser settings.

Advertising and Conversion Measurement

Factory Pro Service may use advertising and analytics tools to understand whether website visits, calls, or service requests result from advertising campaigns. These tools may use cookies or similar technologies to measure website interactions and advertising performance.

How We Share Information

We do not sell personal information collected through the website. Information may be shared with service providers or technology partners when reasonably necessary to operate the website, process communications, support business operations, provide requested services, or comply with applicable legal obligations.

Data Security

We take reasonable measures to protect information submitted through the website. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Third-Party Links

The website may contain links to third-party websites or services. Factory Pro Service is not responsible for the privacy practices or content of third-party websites. Visitors should review the privacy policies of those services separately.

Your Privacy Choices

You may contact Factory Pro Service if you have questions about personal information you have provided through the website or if you would like to request an update or deletion of that information, subject to applicable legal and business recordkeeping requirements.

Children’s Privacy

The Factory Pro Service website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

Changes to This Privacy Policy

Factory Pro Service may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised “Last updated” date.

Contact Us

Factory Pro Service
Phone: (818) 943-1979
Service Area: Orange County, California